A Must Read on Customer Service.

I just read a blog post by Aaron D. Allen. If you own or manage a restaurant I highly suggest your read it through. It's a bit long but very much worth the read. He covers issues from how social media can immediately impact you to how complacency and arrogance can affect your view of customers.

What Le Bernadin Can Teach Us About Bad Service

One of America’s Top 50 Restaurants turns away customers seeking a $55 lunch over a $3 cup of Starbucks tea and in so doing offers many lessons in what not to do.

In his section titled, "So, what can a top 50 restaurant teach us about bad service?", he has a list of eight things you should pay close attention too.