In doing some research today on a totally different subject I stumbled open a blog post that I think contains some gems when it comes to advice on managing a restaurant.
And perhaps the strangest thing is it came from a cartoonist. A rather well known cartoonist. Scott Adams of Dilbert fame.
Apparently he owns a restaurant.
Stacey's at Waterford: www.eatatstaceys.com
His blog is rather humorous - go figure - but this particular one has quite the gem of a management style list
You can check it out here: Management by Cartooning
Here's the first few of the list:
The principles I tried to establish with the staff early on, that seemed to have stuck, include these:
- Have fun. Loosen up.
- Try something new. Often. Keep whatever works.
- No penalty for a new idea failing. Trying is the thing.
- Employees are more important than customers.
There's five more in the list. So be sure to go check them out. His restaurant is running great business is up.
I think that the key to this list, hidden in it, is that it builds loyal customers. When the staff is having fun the customers are having fun. Loyal customers are gained and they come back again and again because the restaurant becomes the place away from the stress of the day and they get rewarded there for their patronage.
Let me know what you think about his list. I'm curious to know.
With loyal patronage in mind, let me point you restaurant owners and managers at our marketing program that will help you build upon those loyal customers, reward them, and gain more in your local area.
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