Monday, September 7, 2009

What did your guests take away when they left?

Don't answer that off the top of your head. Put yourself in the position of your customer driving into the parking lot of your restaurant and walking through your doors. Then what? Do they order at the counter and sit down, or are they led to a seat and given menus. Mentally walk through their meal, what they get, what they observe, what they hear. Now, leave with them, pulling out of the parking lot onto the busy road and to their next destination.

Ask yourself, "What did they take with them from your restaurant?"

Did they just get their bellies filled with something tasty? That memory/sensation won't last.

The customer needs an experience. Is it an experience of thorough and enjoyable service? Is there an element of your restaurant that rockets it above your competition? What is it that your guests journey out into the world with that makes them say, "You've got to go and try this restaurant out"?

Only you can figure this out. But when you do you can strengthen that element and stress it thereby giving your guests the ability to become your cheerleaders. We at SellMoreMeals.com can help you with that process with our proven technology that will increase your referrals and connect you with your guests beyond the walls of your restaurant.

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